Terms & Conditions

 The following terms and conditions apply to all transactions at 21st Century Fireworks

1.0 GENERAL
1.1 The Company shall mean 21st Century Fireworks Displays or its proprietor or any associated Company.
1.2 The Goods shall mean any fireworks, equipment or services, which are the subject of this contract.
1.3 The Customer shall mean the person, firm or company whom contracts to purchase in full or part the goods or services of the Company.
1.4 Any contract entered into by the Company for the supply of such goods or services is subject to these conditions. Any writing on, or attached to, any purchase order form document or correspondence, shall not be included or implied unless previously agreed in writing and signed by an authorised officer of the Company.
1.5 No order for supply arising from a quotation or otherwise shall be deemed to be accepted or constitute a legally enforceable contract with the Company until accepted in writing by the Company or until delivery of the goods which ever shall be the earlier.
1.6 The Company accepts no responsibility for any inaccuracy or error in orders given by telephone.
1.7 It is illegal to buy Fireworks under the age of 18.

2.0 DELIVERIES
2.1 Goods will normally be delivered within 1 - 5 working days (a next day delivery service is available in some parts of the UK, please call for details). The actual delivery time will depend upon the destination. A signature to confirm receipt of your order will be required. You will be advised of any delay or if the item is no longer available.
2.2 Deliveries to destinations outside the UK will require special arrangements, please contact us for further advice.
2.3 All products and services are subject to availability and may be withdrawn if the stock is sold out. In the case of DIY packs, where certain items become unavailable, these will be replaced with an item of similar effect, size and of at least the same price. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
2.4 Whilst 21st Century Fireworks will make every effort to ensure deliveries are prompt and on time as agreed, it cannot guarantee delivery times or dates and accepts no liability as such.
2.5 Alternative goods will not be substituted without your express permission.
2.6 The cancellation of orders after despatch cannot be accepted.

3.0 PRICES
3.1 All quoted prices quoted are in pounds sterling (£) and include UK Value Added Tax (VAT) at 17.5% where applicable.
3.2 Because of administration costs, shipping costs and credit card charges the minimum order value that can be accepted is £10.

4.0 PAYMENT
4.1 Payment can be made using most major credit or debit cards. Payment will be debited to your account before the despatch of your purchase.
4.2 For peace of mind, the transmission of credit card details for all 21st Century Fireworks on-line orders for products and services is carried via secure (encrypted) network connections.
4.3 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from 21st Century Fireworks.

5.0 DAMAGE OR LOSS
5.1 In all cases where defects or shortages are complained of, the Company shall be under no liability in respect thereof unless an opportunity to inspect the goods is afforded to the Company before any use is made thereof or any alteration or modification is made thereto by the Customer.
5.2 The customer is under a duty to inspect the goods on delivery or on collection as the case may be.
5.3 In the unlikely event that your product is damaged please contact 21st Century Fireworks on 01325 254860 within 48 hours of receipt.
5.4 If your order is undelivered please allow 48 hours for delays, after this period please contact 21st Century Fireworks on 01325 254860 or in writing within 7 days.

6.0 DATA PROTECTION
6.1 We request your name and address solely to enable us to despatch goods to you and provide you with an efficient after-sales service. We do not pass your name and address to third parties.

7.0 FAULTY GOODS
7.1 All faulty goods should be notified to 21st Century Fireworks in writing within 7 days.
7.2 Liability for faulty goods will not be accepted where products have not been used in accordance with the instructions and/or where 21st Century Fireworks deems that the product has not been used correctly or the product has not been used for the purpose for which it was meant.
7.3 Liability will not be accepted by 21st Century Fireworks where Force Majeure is considered to have been a factor of failure. Non-exhaustive illustrations of such circumstances are adverse weather conditions, Acts of God, fire, floods, strikes, Government action or regulations, delays by suppliers, accidents, shortage of materials, labour or manufacturing facilities.
7.4 21st Century Fireworks undertakes to replace or refund the product where the goods have been deemed to be faulty, i.e. manufacturing defect or damage caused prior to delivery.

8.0 DISPLAY TERMS
8.1 21^ST Century Fireworks shall provide all fireworks, labour and transport related to the fireworks display only. Additional equipment or services required or related to an event. i.e. safety barriers, safety marshals, shall be provided and managed by the customer, except where an agreement and payment for such equipment or services has been specifically agreed between 21^st Century Fireworks and the customer.
8.2 21^st Century Fireworks shall provide Combined Liability Insurance to the value of £5m. Where greater cover is required this must be specified by the customer, no later than 30 days prior to the display. 21^st Century Fireworks reserve the right to invoice additional costs incurred by any such increase.

8.3 It is the responsibility of the event organiser to notify the police, fire brigade and where applicable any other relevant authority or organisation. It is advisable to notify neighbours, local farmers, livestock owners, hospitals, nursing homes and anyone else who may be affected or distressed by the display. Failure by the event organiser to notify the relevant parties could lead to the display being cancelled.

8.4 If for any reason the client up to three weeks prior to the display date cancels the display, no cancellation charges will be issued but any deposits paid shall not be refunded. If the client within three weeks to the display date cancels the display a minimum of 10% of the display fee +VAT will be levied to cover costs incurred by 21^st Century Fireworks. A charge of up to 25% of the display fee +VAT will be incurred for cancellations made within 48 hours of the display date. If for any reason the client cancels the display on the date of the event a minimum charge of up 75% of the display fee +VAT will be incurred. An extra charge will be made for any fireworks placed in situ prior to cancellation.

8.5 21^st Century Fireworks personnel shall do all they can to ensure that a display goes ahead, however, 21^st Century Fireworks reserve the right to cancel without compensation on the grounds of safety. The 21^st Century Fireworks personnel on site have sole responsibility for this decision. Reasons for cancellation include inadequate safety distance, poor crowd control and/or lack of stewards, inadequate or non-existent safety line/fence, livestock in close proximity to the display site, adverse weather conditions such as high winds, severe rain, lightening or drought conditions, force majeure.

8.6 Where a deposit is required, the payment must be received on the due date for the booking to be confirmed. Full and final payment, less any deposit, is due upon the day of the display prior to the display being fired. In the events that payments are not made as indicated, 21^st Century Fireworks shall deem the display to be cancelled by the event organiser and the relevant cancellation charges applied. Cheque and telegraphic transfer payments shall be deemed received only when our bankers have cleared the amount into the company account.

9.0 MISCELLANEOUS
9.1 The materials on this Web Site are directed primarily at those who access this Web Site from the United Kingdom mainland. 21st Century Fireworks makes no representation that any product referred to in the materials on this Web Site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
9.2 21st Century Fireworks has taken every care in the preparation of the content of this Web Site. To the extent permitted by applicable law, 21st Century Fireworks disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Web Site.
9.3 21st Century Fireworks shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Web Site.
9.4 Certain (hypertext) links in this site will lead to web sites which are not under the control of 21st Century Fireworks. When you activate any of these you will leave 21st Century Fireworks Site and 21st Century Fireworks has no control over and will accept no responsibility or liability in respect of the material on any web site which is not under the control of 21st Century Fireworks.
9.5 These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of 21st Century Fireworks or any of its employees or agents.
9.6 These disclaimers and exclusions shall be governed exclusively by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be void to that extent only and shall not affect the validity and enforceability of the remaining provisions.
9.7 None of the above affects the customer’s statutory rights as in accordance with English Law.

10.0 GUARANTEE
10.1 Where applicable the company complies with the Consumer Protection (Distance Selling) Regulations 2000, in that it offers a seven day cancellation period from the date of receipt of the goods by the customer. This cancellation period does not extend to special orders, i.e. orders which have been custom assembled at the customers request and is therefore, not an off the shelf item, this includes modified kits and kits with additional items. In the event of cancellation the customer must notify 21st Century Fireworks in writing to the address on this order form. Fireworks are hazardous goods and as such can only be returned to us by a specialised carrier. Upon receipt of written confirmation of cancellation 21st Century Fireworks will notify the customer of how and when the goods are to be collected. In the event of cancellation a charge will levied to the customer for collection and will be retained from any refund given, as will the cost of delivery.

11.0 REFUND POLICY
11.1 Refunds will be paid in accordance with Sections 7.0 and 9.0 of 21st Century Fireworks Terms and Conditions.
11.2 Where a refund is deemed to be appropriate, the sum will be paid in pounds sterling and refunded to the credit or debit card used to purchase the goods or paid by cheque if requested.
11.3 All carriage costs are non refundable, including collection of returned goods.

12.0 OWNERSHIP AND ADDRESS
12.1 21st Century Fireworks Ltd
12.2 The registered office is at:

21st Century Fireworks Ltd
110 North Road
Darlington
Co.Durham
DL1 2EJ
United Kingdom

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